Support
Support for account access, privacy, subscriptions, and the plan.
Paid access first order: Open PHALANX, go to Settings > Subscription Command, then tap Check Active Plan and Restore Purchase. If access still does not unlock, contact support with your store receipt details.
Frequently Asked Questions
I paid but PHALANX still looks locked. What should I do?
Start inside the app: Settings > Subscription Command. Tap Check Active Plan, then Restore Purchase. If the app still cannot confirm access, email support@phalanxapp.com with your PHALANX account email, Apple or Google account email, receipt or order ID, approximate purchase date, selected plan, and a short note about what happened.
Restore Purchase found nothing. What does that mean?
Restore Purchase only works when the device is signed into the same Apple or Google account that bought the subscription. Check your store subscription page first. If PHALANX appears there but the app still says access is not confirmed, send the Subscription Command support report so we can inspect the app access side.
How do I cancel my subscription?
Subscriptions are managed through your device's app store. On iPhone, go to Settings > Apple ID > Subscriptions. On Android, open Google Play Store > Menu > Subscriptions. You can cancel at any time and retain access until the end of your billing period.
Can PHALANX issue a refund directly?
Refund requests are handled by the store that processed the purchase. For Apple purchases, use reportaproblem.apple.com. For Google Play purchases, use the Google Play refund workflow. If your issue is access rather than refund, contact support with the Subscription Command report first.
Why did I not see a free trial?
Trial eligibility is decided by Apple or Google on the purchase sheet. The store confirms exact price, trial eligibility, renewal date, and cancellation terms before you approve. Do not approve the purchase unless the terms shown by the store are acceptable to you.
Is my data private?
Journal entries and questionnaire answers are stored locally on your device by default. Limited progress metadata can sync for account recovery. AI coaching sends your message and limited recent context through a secure proxy when you ask the Centurion for help. See our Privacy Policy for full details.
I lost my streak. Can it be restored?
PHALANX is built on honesty. Streaks cannot be manually restored. If you believe a technical error caused a streak reset, contact us with your account details and we will investigate.
Is the Centurion a real therapist?
No. The Centurion is an AI coach designed to provide supportive strategies and coping techniques. It is not a substitute for professional therapy, counselling, or medical care. If you are in crisis, please contact your local emergency services or a crisis helpline.
What self-tracking questionnaires does the app use?
PHALANX includes three optional self-report questionnaires: the PHQ-9 (mood), GAD-7 (anxiety), and PPCS-6 (problematic pornography consumption patterns). These are self-tracking tools only and do not constitute a clinical diagnosis.
How do I request my data or delete my account?
Email support@phalanxapp.com with the subject line "Data Request" or "Account Deletion". We will process your request within 7 business days. You can also use the direct Delete Account page.
In crisis? If you or someone you know is struggling with thoughts of self-harm, please reach out immediately. In the US, call or text 988. Worldwide: findahelpline.com.